Plumbing emergencies such as water leaks, clogged drains and no hot water are annoying and usually untimely! Knowing what to do in these types of emergencies can help ease the tension.
Do you often feel as if time is flying by? Then you shouldn’t have to wait around all day for your plumber to arrive. We will ensure that an appropriate appointment time is set.
Schedule an appointment with one of our Client Care Representatives – 24 hours / 7 days a week
Client Care Representatives answer your phone call 24 hours a day, 7 days a week. They will gather your information, explain what to expect when the plumber arrives and offer you a two hour appointment arrival time. Our Client Care Representatives also will send you appointment reminders, notice the plumber is on his way, who is coming to your home and if there will be any delay. And, if you need to stay at work while you wait, just let them know how much notice you need.
Allow your own personal plumbing professional to familiarize himself with your home's plumbing system
Recognizing safety is important. Our system will text or email you a picture of the plumber you can expect with a short bio. Providing peace of mind to you that your plumbing challenge will be taken care of correctly is important to us. Therefore the plumber will be sure he examines your plumbing system thoroughly to be sure there are not any unknowns. Much like before seeing your doctor, a nurse will take your vitals, the plumber will be checking pressure, locating your emergency water shut off valve and inspecting your hot water heater.
Communicate all your concerns and take advantage of the time you have set aside in your busy schedule
Most homeowners don’t really enjoy spending money on plumbing repairs so it is important to let your plumber know about any and all symptoms so he can look for ways to save you money and provide the lowest investment possible.
Choose one of the options provided which best fits your family's needs and will provide you the most peace of mind, safety or comfort
It is never fun to be pressured into only one choice so your plumber will look for and provide every available option to resolve your plumbing challenge. Each option will include the investment amount and any applicable discounts.